Nadir and Rania negotiate a handover with training and support limits after his new quality role conflicts with old duties.
01Read the Arabic conversation
التَّفَاوُضُ عَلَى الْمَهَامِّ بَعْدَ تَغْيِيرِ الدَّوْرِ
نَادِرٌ: أَصْبَحْتُ مُنَسِّقًا لِلْجَوْدَةِ، لَكِنَّ رَسَائِلَ الْعُمَلَاءِ مَا زَالَتْ تَصِلُنِي. مَا حُدُودُ مَسْؤُولِيَّتِي؟
رَانِيَا: كُنْتُ أَتَوَقَّعُ أَنْ تَسْتَمِرَّ فِي الرَّدِّ مُؤَقَّتًا حَتَّى نُرَتِّبَ التَّسْلِيمَ. هَلْ بَدَأَ ذَلِكَ يُؤَثِّرُ فِي عَمَلِكَ الْجَدِيدِ؟
نَادِرٌ: نَعَمْ، فَالتَّقْرِيرُ الْجَدِيدُ يَحْتَاجُ إِلَى تَرْكِيزٍ صَبَاحِيٍّ، وَالرَّسَائِلُ تَسْتَغْرِقُ نِصْفَ يَوْمِي. لَا يَكْفِي تَغْيِيرُ الْمُسَمَّى وَحْدَهُ.
رَانِيَا: أَفْهَمُ ذَلِكَ، لَكِنَّ تَأْخِيرَ الرُّدُودِ قَدْ يُزْعِجُ الْعُمَلَاءَ. هَلْ تَسْتَطِيعُ الْجَمْعَ بَيْنَهُمَا هَذَا الْأُسْبُوعَ؟
نَادِرٌ: أُسَاعِدُ فِي الْاِنْتِقَالِ، لَكِنْ لَا أَضْمَنُ الْمَوْعِدَيْنِ دُونَ تَعْدِيلِ الْمَهَامِّ.
رَانِيَا: هَذَا تَحَفُّظٌ مَعْقُولٌ. مَا الْمَهَامُّ الَّتِي تَقْتَرِحُ نَقْلَهَا أَوَّلًا، وَمَنْ يَسْتَطِيعُ تَسَلُّمَهَا؟
نَادِرٌ: الرُّدُودُ عَلَى الْأَسْئِلَةِ الْمُتَكَرِّرَةِ يُمْكِنُ أَنْ يَتَوَلَّاهَا مَازِنٌ. أَمَّا الْحَالَاتُ الْمُعَقَّدَةُ فَنَحْتَاجُ إِلَى تَحْدِيدِ مَسَارِهَا.
رَانِيَا: أُوَافِقُ مِنْ حَيْثُ الْمَبْدَأِ، لَكِنَّ مَازِنًا لَا يَعْرِفُ الْإِجْرَاءَاتِ بَعْدُ. النَّقْلُ الْفَوْرِيُّ قَدْ يَزِيدُ الْأَخْطَاءَ.
نَادِرٌ: أُدَرِّبُهُ سَاعَةً يَوْمِيًّا خِلَالَ أَيَّامِ الْعَمَلِ الثَّلَاثَةِ الْقَادِمَةِ، وَأُعِدُّ دَلِيلًا بِالْخُطُوَاتِ.
رَانِيَا: وَمِنْ أَيْنَ سَيَأْتِي وَقْتُ التَّدْرِيبِ؟ لَا نُرِيدُ أَنْ يَكُونَ التَّسْلِيمُ عِبْئًا إِضَافِيًّا عَلَيْكَ.
نَادِرٌ: نُؤَجِّلُ تَحْدِيثَ الْأَرْشِيفِ الدَّاخِلِيِّ خِلَالَ هَذِهِ الْأَيَّامِ. هُوَ مُهِمٌّ، لَكِنَّهُ أَقَلُّ إِلْحَاحًا مِنَ التَّقْرِيرِ وَالتَّسْلِيمِ.
رَانِيَا: مَقْبُولٌ. التَّقْرِيرُ أَوَّلًا، وَالتَّدْرِيبُ ضِمْنَ وَقْتِ الْعَمَلِ. نَنْقُلُ تَحْدِيثَ الْأَرْشِيفِ إِلَى الْأُسْبُوعِ الْقَادِمِ.
نَادِرٌ: وَمَتَى يَنْتَهِي تَكْلِيفِي بِالرَّدِّ؟ أَخْشَى أَنْ يُصْبِحَ هَذَا التَّرْتِيبُ دَائِمًا.
رَانِيَا: بَعْدَ أَيَّامِ التَّدْرِيبِ الثَّلَاثَةِ، يَتَوَلَّى مَازِنٌ الرَّدَّ مِنَ الْيَوْمِ الرَّابِعِ. هَلْ تُقَدِّمُ لَهُ دَعْمًا قَصِيرًا بَعْدَ ذَلِكَ؟
نَادِرٌ: نَعَمْ، إِذَا كَانَ الدَّعْمُ مَحْدُودًا. أَقْتَرِحُ خَمْسَ عَشْرَةَ دَقِيقَةً يَوْمِيًّا لِأُسْبُوعٍ وَاحِدٍ، لِلْمَشُورَةِ فَقَطْ.
رَانِيَا: مُنَاسِبٌ. تَنْصَحُهُ دُونَ أَنْ تَرُدَّ نِيَابَةً عَنْهُ؛ مَسْؤُولِيَّةُ مُتَابَعَةِ الرَّسَائِلِ تَكُونُ لَهُ بَعْدَ التَّسْلِيمِ.
نَادِرٌ: هَذَا الْفَرْقُ مُهِمٌّ. وَمَاذَا نَفْعَلُ إِذَا وَصَلَتْ حَالَةٌ عَاجِلَةٌ وَمُعَقَّدَةٌ تَتَجَاوَزُ مَا تَدَرَّبَ عَلَيْهِ؟
رَانِيَا: يُحِيلُهَا إِلَيَّ لِأُحَدِّدَ مَنْ يَتَوَلَّاهَا. وَإِذَا اِحْتَجْتُ إِلَيْكَ، فَسَنَتَّفِقُ أَوَّلًا عَلَى الْمَهَمَّةِ الَّتِي سَتُؤَجَّلُ.
نَادِرٌ: إِذَنْ لَا تُضَافُ مَهَمَّةٌ عَاجِلَةٌ مَعَ بَقَاءِ كُلِّ الْمَوَاعِيدِ كَمَا هِيَ. هَذَا يَجْعَلُ الْأَوْلَوِيَّاتِ وَاضِحَةً.
رَانِيَا: سَنُرَاجِعُ نَجَاحَ التَّسْلِيمِ بَعْدَ أُسْبُوعَيْنِ، وَنَتَأَكَّدُ مِنْ تَوَفُّرِ الْوَقْتِ لِدَوْرِكَ الْجَدِيدِ.
نَادِرٌ: أَرْجُو تَعْمِيمَ الْاِتِّفَاقِ عَلَى الْفَرِيقِ؛ فَالْحُدُودُ لَنْ تَنْجَحَ إِذَا اِسْتَمَرَّ الْجَمِيعُ فِي تَوْجِيهِ الرَّسَائِلِ إِلَيَّ.
رَانِيَا: سَأُرْسِلُهُ الْيَوْمَ مَعَ الْجَدْوَلِ وَأَسْمَاءِ الْمَسْؤُولِينَ. هَدَفُنَا اِنْتِقَالٌ مُنَظَّمٌ مَعَ اِسْتِمْرَارِ الْخِدْمَةِ.
Show English translationHide English translation
Nadir: I have become quality coordinator, but customer emails still reach me. What are the limits of my responsibility?
Rania: I expected you to keep replying temporarily until we arrange the handover. Has that begun affecting your new work?
Nadir: Yes. The new report needs morning concentration, and the emails take half my day. Changing the title alone is not enough.
Rania: I understand, but delayed replies may upset customers. Can you manage both this week?
Nadir: I will help with the transition, but I cannot guarantee both deadlines without adjusting the tasks.
Rania: That is a reasonable reservation. Which tasks do you suggest transferring first, and who can take them over?
Nadir: Mazen can handle replies to frequently asked questions. As for complex cases, we need to define their handling process.
Rania: I agree in principle, but Mazen does not know the procedures yet. An immediate transfer may increase errors.
Nadir: I will train him for an hour daily over the next three working days and prepare a step-by-step guide.
Rania: Where will training time come from? We do not want the handover to burden you further.
Nadir: We postpone updating the internal archive during those days. It matters, but it is less urgent than the report and handover.
Rania: Accepted. The report comes first, and training stays within working hours. We move the archive update to next week.
Nadir: When does my responsibility for replying end? I fear this arrangement becoming permanent.
Rania: After the three training days, Mazen takes over replies from the fourth day. Could you offer him brief support afterwards?
Nadir: Yes, if the support is limited. I suggest fifteen minutes daily for one week, for advice only.
Rania: Suitable. You advise him without replying on his behalf; he owns email follow-up after the handover.
Nadir: That distinction matters. What do we do if an urgent, complex case arrives that goes beyond his training?
Rania: He refers it to me to decide who handles it. If I need you, we will first agree which task will be postponed.
Nadir: So an urgent task is not added while all deadlines remain unchanged. That makes the priorities clear.
Rania: After two weeks, we will review the handover’s success and check that you have time for your new role.
Nadir: Please share the agreement with the team; the boundaries will not work if everyone continues directing emails to me.
Rania: I will send it today with the schedule and the names of those responsible. We aim for an orderly transition while maintaining service.
02Useful words and expressions
| Arabic in the conversation | Meaning here |
|---|---|
| مُنَسِّقًا لِلْجَوْدَةِ | as quality coordinator |
| تَغْيِيرُ الْمُسَمَّى | changing the job title |
| تَحَفُّظٌ مَعْقُولٌ | a reasonable reservation |
| تَسَلُّمَهَا | taking them over |
| مِنْ حَيْثُ الْمَبْدَأِ | in principle |
| عِبْئًا إِضَافِيًّا | an extra burden |
| أَقَلُّ إِلْحَاحًا | less urgent |
| تَكْلِيفِي بِالرَّدِّ | my assignment to handle replies |
| لِلْمَشُورَةِ فَقَطْ | for advice only |
| نِيَابَةً عَنْهُ | on his behalf |
03Check your understanding
Choose one answer for each question. Look back at the Arabic conversation for evidence. Open the English question support or a hint when you need help.
What to remember
- Separate temporary transition support from permanent ownership of a task.
- Negotiate a handover date, a support limit, and a clear tradeoff when an urgent duty is added.
Explore the Arabic in this conversation
Related grammar and vocabularyOpen Araqick guides connected to this conversation.
Qad with an Arabic Imperfect Verb: Reading May in Context
النَّقْلُ الْفَوْرِيُّ قَدْ يَزِيدُ الْأَخْطَاءَ
Read qad with an imperfect verb as a possible risk that supports a cautious handover.
Masdar Muawwal in Arabic: An + Verb Explained
دُونَ أَنْ تَرُدَّ نِيَابَةً عَنْهُ
Keep an and its subjunctive verb together when naming an action that will not be part of the support role.
Arabic Relative Pronouns: Joining Ideas with Alladhi and Allati
الْمَهَمَّةِ الَّتِي سَتُؤَجَّلُ
Use allati and a complete relative clause to identify the particular task affected.
