Karim welcomes Nabil to a community book exchange. They compare tasks, plan a practice of the welcome process, and agree on when to ask for help.
01Read the Arabic conversation
التَّرْحِيبُ بِمُتَطَوِّعٍ جَدِيدٍ
كَرِيمٌ: أَهْلًا يَا نَبِيلُ. شُكْرًا لِتَطَوُّعِكَ فِي نَشَاطِ تَبَادُلِ الْكُتُبِ. هَلْ سَبَقَ لَكَ التَّطَوُّعُ فِي نَشَاطٍ مُمَاثِلٍ؟
نَبِيلٌ: هَذِهِ مَرَّتِي الْأُولَى. أُرِيدُ أَنْ أُسَاعِدَ، لَكِنَّنِي لَا أَعْرِفُ أَيَّ مَهَمَّةٍ تُنَاسِبُنِي.
كَرِيمٌ: لَدَيْنَا مَهَمَّتَانِ: تَرْتِيبُ الْكُتُبِ حَسَبَ الْمَوْضُوعِ، وَاسْتِقْبَالُ الزُّوَّارِ عِنْدَ الطَّاوِلَةِ الْأَمَامِيَّةِ. أَيُّهُمَا تُفَضِّلُ؟
نَبِيلٌ: أُفَضِّلُ اِسْتِقْبَالَ الزُّوَّارِ. أَسْتَطِيعُ أَنْ أَكْتُبَ الْأَسْمَاءَ بِوُضُوحٍ، لَكِنَّنِي لَا أَعْرِفُ طَرِيقَةَ تَصْنِيفِ الْكُتُبِ.
كَرِيمٌ: حَسَنًا، سَأَشْرَحُ لَكَ الْخُطُوَاتِ. أَوَّلًا تُرَحِّبُ بِالزَّائِرِ، ثُمَّ تَسْأَلُهُ عَنْ اِسْمِهِ وَتَكْتُبُهُ فِي الْقَائِمَةِ.
نَبِيلٌ: وَبَعْدَ كِتَابَةِ الْاِسْمِ، أَأَسْتَلِمُ مِنْهُ الْكُتُبَ أَيْضًا أَمْ أُوَجِّهُهُ إِلَى مَكَانٍ آخَرَ؟
كَرِيمٌ: تُعْطِيهِ بَطَاقَةَ مُشَارَكَةٍ، وَتَدُلُّهُ عَلَى طَاوِلَةِ اِسْتِلَامِ الْكُتُبِ. زَمِيلُنَا مَازِنٌ مَسْؤُولٌ عَنْهَا.
نَبِيلٌ: إِذَنْ، أُرَحِّبُ بِالزَّائِرِ، وَأُسَجِّلُ اِسْمَهُ، وَأُعْطِيهِ بَطَاقَةً، ثُمَّ أَدُلُّهُ عَلَى طَاوِلَةِ مَازِنٍ.
كَرِيمٌ: صَحِيحٌ. أَرْجُو أَنْ تَطْلُبَ مِنَ الزَّائِرِ تَأْكِيدَ اِسْمِهِ إِذَا لَمْ تَسْمَعْهُ جَيِّدًا.
نَبِيلٌ: وَإِذَا سَأَلَنِي عَنْ كِتَابٍ مُعَيَّنٍ، وَلَمْ أَعْرِفْ إِنْ كَانَ مَوْجُودًا، فَمَاذَا أَقُولُ؟
كَرِيمٌ: قُلْ لَهُ إِنَّكَ سَتَسْأَلُ مَازِنًا. لَا تَحْتَاجُ إِلَى تَخْمِينِ الْجَوَابِ، وَيُمْكِنُكَ أَنْ تَطْلُبَ الْمُسَاعَدَةَ.
نَبِيلٌ: هَذَا يُرِيحُنِي. هَلْ يُمْكِنُنَا تَجْرِبَةُ الْخُطُوَاتِ مَرَّةً قَبْلَ وُصُولِ الزُّوَّارِ؟
كَرِيمٌ: بِالتَّأْكِيدِ، سَأَقُومُ بِدَوْرِ الزَّائِرِ وَتَسْتَقْبِلُنِي أَنْتَ. بَعْدَ التَّجْرِبَةِ نُرَاجِعُ أَيَّ خُطْوَةٍ غَيْرِ وَاضِحَةٍ.
نَبِيلٌ: جَيِّدٌ. أَشْعُرُ بِثِقَةٍ أَكْبَرَ عِنْدَمَا أُجَرِّبُ بِنَفْسِي، لَا عِنْدَمَا أَسْمَعُ الشَّرْحَ فَقَطْ.
كَرِيمٌ: يَبْدَأُ النَّشَاطُ عِنْدَ الثَّالِثَةِ مَسَاءً. هَلْ تَسْتَطِيعُ الْحُضُورَ عِنْدَ الثَّانِيَةِ وَالنِّصْفِ لِلتَّجْرِبَةِ وَتَرْتِيبِ الطَّاوِلَةِ؟
نَبِيلٌ: نَعَمْ، وَسَأَبْقَى حَتَّى الْخَامِسَةِ. أَيْنَ أَجِدُ الْقَائِمَةَ وَالْبَطَاقَاتِ الَّتِي سَأَحْتَاجُ إِلَيْهَا؟
كَرِيمٌ: سَتَكُونُ فِي صُنْدُوقٍ تَحْتَ طَاوِلَةِ الْاِسْتِقْبَالِ، مَعَ الْأَقْلَامِ. سَأُرِيكَ مَكَانَهَا عِنْدَمَا تَصِلُ.
نَبِيلٌ: وَمَنْ أُخْبِرُ إِذَا اِحْتَجْتُ إِلَى اِسْتِرَاحَةٍ قَصِيرَةٍ؟ لَا أُرِيدُ أَنْ أَتْرُكَ الطَّاوِلَةَ فَارِغَةً.
كَرِيمٌ: أَخْبِرْنِي أَنَا، وَسَأَحُلُّ مَحَلَّكَ حَتَّى تَعُودَ. هَلْ بَقِيَ شَيْءٌ تُرِيدُ أَنْ نُوَضِّحَهُ؟
نَبِيلٌ: لَا، الْمَهَمَّةُ وَاضِحَةٌ الْآنَ. سَأَحْضُرُ مُبَكِّرًا لِلتَّجْرِبَةِ، وَأَسْأَلُ عِنْدَمَا أَحْتَاجُ إِلَى مُسَاعَدَةٍ.
Show English translationHide English translation
Karim: Welcome, Nabil. Thank you for volunteering at the book exchange. Have you volunteered at a similar activity before?
Nabil: This is my first time. I want to help, but I do not know which task suits me.
Karim: We have two tasks: arranging books by subject and welcoming visitors at the front table. Which do you prefer?
Nabil: I prefer welcoming visitors. I can write names clearly, but I do not know how to classify the books.
Karim: All right, I will explain the steps. First you welcome the visitor, then ask their name and write it on the list.
Nabil: After writing the name, do I also take their books, or direct them somewhere else?
Karim: You give them a participation card and show them the book collection table. Our colleague Mazin is responsible for it.
Nabil: So I welcome the visitor, record their name, give them a card, then show them Mazin’s table.
Karim: Correct. Please ask the visitor to confirm their name if you did not hear it clearly.
Nabil: If they ask about a particular book and I do not know whether it is available, what should I say?
Karim: Tell them you will ask Mazin. You do not need to guess the answer, and you can ask for help.
Nabil: That puts me at ease. Can we practise the steps once before the visitors arrive?
Karim: Certainly. I will play the visitor, and you will welcome me. After the practice, we will review any unclear step.
Nabil: Good. I feel more confident when I try it myself, rather than only hearing the explanation.
Karim: The activity starts at three in the afternoon. Can you arrive at half past two to practise and arrange the table?
Nabil: Yes, and I will stay until five. Where will I find the list and cards I need?
Karim: They will be in a box under the welcome table, along with the pens. I will show you where they are when you arrive.
Nabil: Whom should I tell if I need a short break? I do not want to leave the table unattended.
Karim: Tell me, and I will take your place until you return. Is there anything else you would like us to clarify?
Nabil: No, the task is clear now. I will arrive early to practise and ask whenever I need help.
02Useful words and expressions
| Arabic in the conversation | Meaning here |
|---|---|
| التَّطَوُّعُ | volunteering |
| مَهَمَّةٍ | a task |
| تَصْنِيفِ الْكُتُبِ | classifying books |
| أُوَجِّهُهُ | I direct them |
| بَطَاقَةَ مُشَارَكَةٍ | a participation card |
| أُسَجِّلُ اِسْمَهُ | I record their name |
| تَخْمِينِ الْجَوَابِ | guessing the answer |
| بِدَوْرِ الزَّائِرِ | the role of the visitor |
| بِثِقَةٍ أَكْبَرَ | with greater confidence |
| سَأَحُلُّ مَحَلَّكَ | I will take your place |
03Check your understanding
Choose one answer for each question. Look back at the Arabic conversation for evidence. Open the English question support or a hint when you need help.
What to remember
- Choose a volunteer role by discussing strengths and unfamiliar tasks.
- Repeat the process, practise it, and identify whom to ask for help.
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