Hamid contacts an online bookshop after his order misses its expected delivery day. Follow the order details, the explanation, and the revised arrival time.
01Read the Arabic conversation
السُّؤَالُ عَنْ طَلَبِ كُتُبٍ مُتَأَخِّرٍ
حَامِدٌ: مَرْحَبًا. طَلَبْتُ كِتَابَيْنِ مِنْ مَوْقِعِكُمْ يَوْمَ الِاثْنَيْنِ، وَلَمْ يَصِلَا بَعْدُ.
الْمُوَظَّفَةُ: مَرْحَبًا بِكَ. مَا رَقْمُ الطَّلَبِ، مِنْ فَضْلِكَ؟
حَامِدٌ: رَقْمُهُ ثَلَاثَةٌ وَسَبْعُونَ. كَانَ الْمَوْعِدُ الْمُتَوَقَّعُ أَمْسِ، وَالْيَوْمُ الْخَمِيسُ.
الْمُوَظَّفَةُ: شُكْرًا. هَلْ يَحْتَوِي الطَّلَبُ عَلَى قَامُوسٍ وَكِتَابٍ لِلْقِرَاءَةِ؟
حَامِدٌ: نَعَمْ، هَذَا هُوَ طَلَبِي. لِمَاذَا تَأَخَّرَ؟
الْمُوَظَّفَةُ: أَعْتَذِرُ، تَأَخَّرَ إِرْسَالُ الطَّرْدِ مِنَ الْمَخْزَنِ، لَكِنَّهُ مَعَ شَرِكَةِ التَّوْصِيلِ الْآنَ.
حَامِدٌ: مَتَى سَيَصِلُ؟ أَحْتَاجُ إِلَى الْكِتَابَيْنِ لِدَرْسِي يَوْمَ السَّبْتِ.
الْمُوَظَّفَةُ: سَيَصِلُ غَدًا، يَوْمَ الْجُمُعَةِ، بَيْنَ الْعَاشِرَةِ صَبَاحًا وَالثَّانِيَةَ عَشْرَةَ ظُهْرًا.
حَامِدٌ: جَيِّدٌ، سَأَكُونُ فِي الْبَيْتِ فِي هَذَا الْوَقْتِ. هَلْ يُمْكِنُنِي مُتَابَعَةُ الطَّرْدِ؟
الْمُوَظَّفَةُ: نَعَمْ، سَأُرْسِلُ لَكَ رَابِطَ الْمُتَابَعَةِ فِي رِسَالَةٍ الْيَوْمَ.
حَامِدٌ: هَلْ أَحْتَاجُ إِلَى دَفْعِ أَيِّ مَبْلَغٍ عِنْدَ الْوُصُولِ؟ لَقَدْ دَفَعْتُ عَبْرَ الْمَوْقِعِ.
الْمُوَظَّفَةُ: لَا، لَقَدْ دَفَعْتَ ثَمَنَ الْكِتَابَيْنِ وَرُسُومَ التَّوْصِيلِ، فَلَا تَدْفَعْ مَرَّةً أُخْرَى.
حَامِدٌ: حَسَنًا. هَلْ سَيَتَّصِلُ بِي السَّائِقُ قَبْلَ الْوُصُولِ؟
الْمُوَظَّفَةُ: نَعَمْ، سَيَتَّصِلُ بِكَ. وَيُمْكِنُكَ التَّوَاصُلُ مَعَنَا إِذَا لَمْ يَصِلِ الطَّرْدُ غَدًا.
حَامِدٌ: شُكْرًا لَكِ. سَأَنْتَظِرُ الرَّسَالَةَ الْيَوْمَ، وَالطَّرْدَ غَدًا.
الْمُوَظَّفَةُ: عَفْوًا. سَأُرْسِلُ الرَّسَالَةَ الْآنَ، وَنَعْتَذِرُ عَنِ التَّأْخِيرِ.
Show English translationHide English translation
Hamid: Hello. I ordered two books from your website on Monday, and they have not arrived yet.
Staff member: Hello. What is the order number, please?
Hamid: Its number is seventy-three. The expected delivery day was yesterday, and today is Thursday.
Staff member: Thank you. Does the order contain a dictionary and a reading book?
Hamid: Yes, that is my order. Why is it late?
Staff member: I am sorry; sending the parcel from the warehouse was delayed, but it is with the delivery company now.
Hamid: When will it arrive? I need the two books for my class on Saturday.
Staff member: It will arrive tomorrow, Friday, between ten in the morning and twelve noon.
Hamid: Good, I will be at home at that time. Can I track the parcel?
Staff member: Yes, I will send you the tracking link in a message today.
Hamid: Do I need to pay anything on arrival? I have already paid through the website.
Staff member: No, you have paid for the two books and the delivery, so do not pay again.
Hamid: All right. Will the driver call me before arriving?
Staff member: Yes, he will call you. You can contact us if the parcel does not arrive tomorrow.
Hamid: Thank you. I will wait for the message today and the parcel tomorrow.
Staff member: You are welcome. I will send the message now, and we apologise for the delay.
02Useful words and expressions
| Arabic | Meaning in this conversation |
|---|---|
| لَمْ يَصِلَا بَعْدُ | they have not arrived yet |
| الْمَوْعِدُ الْمُتَوَقَّعُ | the expected time or date |
| قَامُوسٍ | a dictionary |
| الْمَخْزَنِ | the warehouse |
| شَرِكَةِ التَّوْصِيلِ | the delivery company |
| رَابِطَ الْمُتَابَعَةِ | the tracking link |
| عَبْرَ الْمَوْقِعِ | through the website |
| التَّأْخِيرِ | the delay |
03Check your understanding
Answer these seven questions using the conversation. You can reopen the English translation or return to the Arabic dialogue whenever you need help.
What to remember
- Distinguish the order date, the missed delivery date, and the revised arrival time.
- Ask for tracking details and confirm whether the order has already been paid for.
Explore the Arabic in this conversation
Related grammar and vocabularyOpen Araqick guides connected to this conversation.
Arabic Question Words: Who, What, Where, When, and Why
مَتَى سَيَصِلُ؟
Ask why a delivery is late and when it will arrive.
Arabic Future Tense for Beginners: Talk About Tomorrow
سَأَنْتَظِرُ الرَّسَالَةَ.
Use the future prefix to describe what you will do next.
Telling the Time in Arabic: Hours, Half Past and Quarter Past
بَيْنَ الْعَاشِرَةِ صَبَاحًا وَالثَّانِيَةَ عَشْرَةَ ظُهْرًا.
Review clock-hour expressions used to state a delivery window.
