Nour checks a grocery delivery and notices that the rice is missing. Practise giving an order number, naming the missing item, and arranging its delivery.
01Read the Arabic conversation
الْإِبْلَاغُ عَنْ أَرُزٍّ نَاقِصٍ مِنَ الطَّلَبِ
نُورٌ: مَرْحَبًا. وَصَلَ طَلَبِي مِنْ مَتْجَرِكُمْ الْيَوْمَ، لَكِنَّ الْأَرُزَّ غَيْرُ مَوْجُودٍ.
الْمُوَظَّفُ: أَعْتَذِرُ عَنْ ذَلِكَ. مَا رَقْمُ الطَّلَبِ، مِنْ فَضْلِكِ؟
نُورٌ: رَقْمُ الطَّلَبِ اِثْنَانِ وَأَرْبَعُونَ، وَوَصَلَ فِي السَّاعَةِ الْحَادِيَةَ عَشْرَةَ صَبَاحًا.
الْمُوَظَّفُ: وَجَدْتُ طَلَبَكِ. هَلِ الْكَمِّيَّةُ النَّاقِصَةُ كِيلُوغْرَامَانِ مِنَ الْأَرُزِّ؟
نُورٌ: نَعَمْ، كِيسٌ وَاحِدٌ وَزْنُهُ كِيلُوغْرَامَانِ. أَمَّا الْحَلِيبُ وَالْخُبْزُ فَقَدْ وَصَلَا.
الْمُوَظَّفُ: هَلْ فَحَصْتِ كِيسَيِ الطَّلَبِ؟ أَحْيَانًا نَضَعُ الْأَرُزَّ فِي كِيسٍ مُنْفَصِلٍ.
نُورٌ: نَعَمْ، فَحَصْتُهُمَا، وَلَمْ أَجِدِ الْأَرُزَّ فِي أَيٍّ مِنْهُمَا.
الْمُوَظَّفُ: لَحْظَةً، مِنْ فَضْلِكِ. نَعَمْ، كِيسُ الْأَرُزِّ هُنَا فِي الْمَتْجَرِ؛ لَمْ نَضَعْهُ مَعَ طَلَبِكِ.
نُورٌ: هَلْ يُمْكِنُ أَنْ تُرْسِلُوهُ الْيَوْمَ؟ أَحْتَاجُ إِلَيْهِ لِإِعْدَادِ الْعَشَاءِ.
الْمُوَظَّفُ: نَعَمْ، سَنُرْسِلُهُ قَبْلَ السَّاعَةِ الثَّانِيَةِ ظُهْرًا، مِنْ دُونِ رُسُومٍ إِضَافِيَّةٍ.
نُورٌ: هَذَا مُنَاسِبٌ، فَأَنَا فِي الْبَيْتِ حَتَّى السَّاعَةِ الثَّالِثَةِ.
الْمُوَظَّفُ: لِلتَّأْكِيدِ، هَلْ عُنْوَانُكِ الْبِنَايَةُ الثَّامِنَةُ، الشَّقَّةُ الرَّابِعَةُ؟
نُورٌ: نَعَمْ، هَذَا صَحِيحٌ. وَرَقْمُ هَاتِفِي هُوَ الرَّقْمُ الْمَكْتُوبُ فِي الطَّلَبِ.
الْمُوَظَّفُ: حَسَنًا، سَيَتَّصِلُ بِكِ السَّائِقُ قَبْلَ الْوُصُولِ.
نُورٌ: شُكْرًا لِمُسَاعَدَتِكَ. سَأَنْتَظِرُ اِتِّصَالَهُ.
الْمُوَظَّفُ: عَفْوًا، وَنَعْتَذِرُ مَرَّةً أُخْرَى عَنِ الْخَطَإِ.
Show English translationHide English translation
Nour: Hello. My order from your shop arrived today, but the rice is missing.
Staff member: I am sorry about that. What is the order number, please?
Nour: The order number is forty-two, and it arrived at eleven in the morning.
Staff member: I have found your order. Is the missing quantity two kilograms of rice?
Nour: Yes, one bag weighing two kilograms. The milk and bread have arrived.
Staff member: Have you checked both bags in the order? Sometimes we put the rice in a separate bag.
Nour: Yes, I checked them both, and I did not find the rice in either of them.
Staff member: One moment, please. Yes, the bag of rice is here in the shop; we did not put it with your order.
Nour: Can you send it today? I need it to prepare dinner.
Staff member: Yes, we will send it before two in the afternoon, with no extra charge.
Nour: That is suitable, as I am at home until three.
Staff member: To confirm, is your address building eight, apartment four?
Nour: Yes, that is correct. And my phone number is the number written in the order.
Staff member: All right, the driver will call you before arriving.
Nour: Thank you for your help. I will wait for his call.
Staff member: You are welcome, and we apologise again for the mistake.
02Useful words and expressions
| Arabic | Meaning in this conversation |
|---|---|
| رَقْمُ الطَّلَبِ | the order number |
| الْكَمِّيَّةُ النَّاقِصَةُ | the missing quantity |
| كِيلُوغْرَامَانِ | two kilograms |
| فَحَصْتُهُمَا | I checked them both |
| كِيسٍ مُنْفَصِلٍ | a separate bag |
| لِإِعْدَادِ الْعَشَاءِ | to prepare dinner |
| مِنْ دُونِ رُسُومٍ إِضَافِيَّةٍ | with no extra charge |
| قَبْلَ الْوُصُولِ | before arriving |
03Check your understanding
Answer these seven questions using the conversation. You can reopen the English translation or return to the Arabic dialogue whenever you need help.
What to remember
- Give the order number and distinguish the missing quantity from the number of bags.
- Confirm the new delivery arrangement, contact number, and any extra charge.
Explore the Arabic in this conversation
Related grammar and vocabularyOpen Araqick guides connected to this conversation.
Arabic Question Words: Who, What, Where, When, and Why
مَا رَقْمُ الطَّلَبِ، مِنْ فَضْلِكِ؟
Use a question with “what” to request the order number.
Arabic Future Tense for Beginners: Talk About Tomorrow
سَنُرْسِلُهُ قَبْلَ السَّاعَةِ الثَّانِيَةِ ظُهْرًا.
Recognise the future prefix in a promise about the next delivery.
Arabic Numbers 0–100: Words, Digits, and Practice
رَقْمُ الطَّلَبِ اِثْنَانِ وَأَرْبَعُونَ.
Review unit-plus-tens order when reading the order number.
