Layla reports a shared washing machine that stopped with her clothes inside. Practise identifying the machine, describing when it stopped, and asking staff about an alternative.
01Read the Arabic conversation
الْإِبْلَاغُ عَنْ تَعَطُّلِ غَسَّالَةٍ
لَيْلَى: مَرْحَبًا، أَحْتَاجُ إِلَى مُسَاعَدَةٍ. تَوَقَّفَتِ الْغَسَّالَةُ الْمُشْتَرَكَةُ أَثْنَاءَ الْغَسْلِ.
مُوَظَّفُ الْمَبْنَى: مَرْحَبًا. أَيَّ غَسَّالَةٍ تَسْتَخْدِمِينَ؟
لَيْلَى: الْغَسَّالَةَ رَقْمَ اِثْنَيْنِ فِي غُرْفَةِ الْغَسِيلِ بِالطَّابِقِ الْأَرْضِيِّ.
مُوَظَّفُ الْمَبْنَى: مَتَى بَدَأَتِ الْمُشْكِلَةُ؟
لَيْلَى: بَدَأْتُ الْغَسْلَ فِي التَّاسِعَةِ، وَتَوَقَّفَتِ الْغَسَّالَةُ بَعْدَ عَشْرِ دَقَائِقَ. مَلَابِسِي مَا زَالَتْ دَاخِلَهَا.
مُوَظَّفُ الْمَبْنَى: شُكْرًا لِإِخْبَارِي. لَا تَسْتَخْدِمِيهَا مَرَّةً أُخْرَى، وَسَيَفْحَصُهَا الْفَنِّيُّ.
لَيْلَى: حَسَنًا. هَلْ تُوجَدُ غَسَّالَةٌ أُخْرَى مُتَاحَةٌ؟
مُوَظَّفُ الْمَبْنَى: نَعَمْ، الْغَسَّالَةُ رَقْمُ ثَلَاثَةٍ فِي الْغُرْفَةِ الْمُجَاوِرَةِ مُتَاحَةٌ الْآنَ.
لَيْلَى: هَلْ أَسْتَطِيعُ بَدْءَ الْغَسْلِ فِيهَا الْآنَ؟
مُوَظَّفُ الْمَبْنَى: اِنْتَظِرِي الْفَنِّيَّ أَوَّلًا. سَيُخْرِجُ مَلَابِسَكِ مِنَ الْغَسَّالَةِ الْمُتَوَقِّفَةِ وَيُسَاعِدُكِ فِي نَقْلِهَا.
لَيْلَى: هَلْ أَحْتَاجُ إِلَى الدَّفْعِ مَرَّةً أُخْرَى لِلْغَسَّالَةِ الْأُخْرَى؟
مُوَظَّفُ الْمَبْنَى: لَا، سَأَنْقُلُ دَفْعَتَكِ إِلَى الْغَسَّالَةِ الْأُخْرَى.
لَيْلَى: شُكْرًا. هَلْ يَأْتِي الْفَنِّيُّ قَرِيبًا؟
مُوَظَّفُ الْمَبْنَى: نَعَمْ، هُوَ فِي الْمَبْنَى، وَسَيَصِلُ إِلَيْكِ خِلَالَ خَمْسِ دَقَائِقَ.
لَيْلَى: سَأَنْتَظِرُ خَارِجَ غُرْفَةِ الْغَسِيلِ. نَادِنِي عِنْدَمَا يَصِلُ، مِنْ فَضْلِكَ.
مُوَظَّفُ الْمَبْنَى: بِالتَّأْكِيدِ، سَأُنَادِيكِ عِنْدَ وُصُولِهِ.
Show English translationHide English translation
Layla: Hello. I need help. The shared washing machine stopped during the wash.
Building staff member: Hello. Which washing machine are you using?
Layla: Machine number two in the laundry room on the ground floor.
Building staff member: When did the problem start?
Layla: I started the wash at nine, and the machine stopped after ten minutes. My clothes are still inside it.
Building staff member: Thank you for telling me. Do not use it again; the technician will check it.
Layla: All right. Is another washing machine available?
Building staff member: Yes. Machine number three in the next room is available now.
Layla: Can I start the wash in it now?
Building staff member: Wait for the technician first. He will take your clothes out of the stopped machine and help you move them.
Layla: Do I need to pay again for the other machine?
Building staff member: No. I will transfer your payment to the other machine.
Layla: Thank you. Will the technician come soon?
Building staff member: Yes. He is in the building and will reach you within five minutes.
Layla: I will wait outside the laundry room. Call me when he arrives, please.
Building staff member: Certainly. I will call you when he arrives.
02Useful words and expressions
| Arabic | Meaning in this conversation |
|---|---|
| الْغَسَّالَةُ الْمُشْتَرَكَةُ | the shared washing machine |
| أَثْنَاءَ الْغَسْلِ | during the wash |
| غُرْفَةِ الْغَسِيلِ | the laundry room |
| مَا زَالَتْ دَاخِلَهَا | are still inside it |
| الْفَنِّيُّ | the technician |
| الْغُرْفَةِ الْمُجَاوِرَةِ | the next room |
| سَأَنْقُلُ دَفْعَتَكِ | I will transfer your payment |
| خِلَالَ خَمْسِ دَقَائِقَ | within five minutes |
03Check your understanding
Answer these seven questions using the conversation. You can reopen the English translation or return to the Arabic dialogue whenever you need help.
What to remember
- Identify the machine and say when it stopped so staff can understand the report.
- Ask about an available alternative, your existing payment, and when help will arrive.
Explore the Arabic in this conversation
Related grammar and vocabularyOpen Araqick guides connected to this conversation.
How to Say “I Need” in Arabic: Ask for Everyday Essentials
أَحْتَاجُ إِلَى مُسَاعَدَةٍ.
Open a request for assistance using ahtaju ila.
Arabic Question Words: Who, What, Where, When, and Why
مَتَى بَدَأَتِ الْمُشْكِلَةُ؟
Use mata to ask when a problem started.
Telling the Time in Arabic: Hours, Half Past and Quarter Past
بَدَأْتُ الْغَسْلَ فِي التَّاسِعَةِ.
Recognise a whole-hour expression when describing the start of an activity.
