In a fictional town-planning meeting, planner Muna, teacher Salma, commuter Faris and shop owner Nabil weigh three service proposals against a limited budget. Corrected demand figures and overlapping needs change their recommendation.
01Read the Arabic conversation
تَخْطِيطُ الْخِدْمَاتِ لِبَلْدَةٍ مُتَنَامِيَةٍ
مُنَى: خُصِّصَ لِخُطَّةِ الْخِدْمَاتِ فِي بَلْدَتِنَا مِئَةٌ وَعِشْرُونَ أَلْفَ دِينَارٍ. مُهِمَّتُنَا اقْتِرَاحُ الْأَوْلَوِيَّاتِ لِلْمَجْلِسِ، لَا تَوْزِيعُ الْمَالِ بَيْنَ الْأَحْيَاءِ بِالتَّسَاوِي. أُرِيدُ أَنْ نَبْدَأَ بِالْحَاجَاتِ الَّتِي لَمْ تَعُدِ الْخِدْمَاتُ الْحَالِيَّةُ تُلَبِّيهَا.
سَلْمَى: فِي الْمَدْرَسَةِ، نُدَرِّسُ مَجْمُوعَتَيْنِ فِي قَاعَةٍ وَاحِدَةٍ، وَوَصَلَنَا ثَمَانِيَةٌ وَأَرْبَعُونَ طَلَبَ تَسْجِيلٍ لِلْفَصْلِ الْقَادِمِ. أَقْتَرِحُ إِضَافَةَ قَاعَتَيْنِ؛ فَاسْتِمْرَارُ التَّرْتِيبِ الْحَالِيِّ يُقَيِّدُ الْأَنْشِطَةَ الَّتِي نَسْتَطِيعُ تَقْدِيمَهَا لِلْأَطْفَالِ.
فَارِسٌ: وَأَنَا أُسَافِرُ يَوْمِيًّا مِنَ الْحَيِّ الشَّرْقِيِّ إِلَى مَحَطَّةِ الْقِطَارِ لِلْعَمَلِ. تَوْسِيعُ مَسَارِ الْحَافِلَةِ لَنْ يَحُلَّ مُشْكِلَتِي إِذَا بَقِيَتْ أُولَى رِحْلَاتِهَا فِي السَّابِعَةِ وَالنِّصْفِ؛ فَعَمَلِي يَبْدَأُ فِي السَّابِعَةِ.
نَبِيلٌ: أَدِيرُ مَتْجَرًا فِي الْبَلْدَةِ، وَأَطْلُبُ شُبَّاكَ خِدْمَةٍ لِأَصْحَابِ الْمَحَالِّ. نَذْهَبُ إِلَى الْمَكْتَبِ الْمَرْكَزِيِّ بَيْنَ التَّاسِعَةِ وَالثَّانِيَةِ عَشْرَةَ، فَنَتْرُكُ مَتَاجِرَنَا فِي وَقْتٍ نَحْتَاجُ فِيهِ إِلَى الْبَقَاءِ دَاخِلَهَا.
مُنَى: تَكْلِفَةُ الْقَاعَتَيْنِ سَبْعُونَ أَلْفًا، وَالْحَافِلَةِ خَمْسُونَ أَلْفًا، وَالْمَكْتَبِ الْجَدِيدِ ثَلَاثُونَ أَلْفًا؛ أَيْ مِئَةٌ وَخَمْسُونَ أَلْفًا. وَلْنُصَحِّحْ رَقْمَ النُّمُوِّ: الْمَسَاكِنُ الْمُعْتَمَدَةُ خَمْسُمِئَةٍ، لَكِنَّ الْمَأْهُولَ مِنْهَا الْآنَ مِئَةٌ وَثَمَانُونَ فَقَطْ.
سَلْمَى: وَعَلَيَّ تَصْحِيحُ رَقْمِي أَيْضًا: ثَمَانِيَةُ طَلَبَاتٍ مُكَرَّرَةٌ، فَيَبْقَى أَرْبَعُونَ طَلَبًا مُسْتَقِلًّا. بَعْضُ الْأُسَرِ تَسْكُنُ الْبَلْدَةَ مِنْ قَبْلُ؛ لِذَلِكَ لَا أُقَدِّمُ الْعَدَدَ كُلَّهُ بِوَصْفِهِ أَثَرًا لِانْتِقَالِ سُكَّانٍ جُدُدٍ إِلَيْهَا.
فَارِسٌ: وَالِاسْتِبْيَانُ الَّذِي يَقُولُ إِنَّ الطَّلَبَ عَلَى الْحَافِلَةِ ضَعِيفٌ أُجْرِيَ ظُهْرًا عِنْدَ الْمَحَطَّةِ. لَمْ يَشْمَلْ مَنْ يَغَادِرُونَ قَبْلَ ذَلِكَ بِسَاعَاتٍ، وَلَا مَنْ تَرَكُوا الْحَافِلَةَ لِأَنَّ مَوْعِدَهَا لَا يُنَاسِبُهُمْ.
نَبِيلٌ: جَمَعْتُ عِشْرِينَ شَكْوَى عَنْ زِيَارَاتٍ مُتَكَرِّرَةٍ لِلْمَكْتَبِ. وَفِي سَبْعٍ مِنْهَا كَانَ السَّبَبُ نَقْصَ مُرْفَقَاتٍ، لَا بُعْدَ الْمَكَانِ. هَذَا لَا يُلْغِي الْمُشْكِلَةَ، لَكِنَّهُ يَعْنِي أَنَّ الْمَبْنَى الْجَدِيدَ لَنْ يُعَالِجَ كُلَّ جَوَانِبِهَا.
مُنَى: لَا يُمْكِنُ جَمْعُ الطَّلَبَاتِ وَالشَّكَاوَى وَالرُّكَّابِ فِي عَدَدٍ وَاحِدٍ ثُمَّ اخْتِيَارُ الْأَكْبَرِ. لِنَسْأَلْ عَمَّنْ تَحْرِمُهُ التَّرْتِيبَاتُ الْحَالِيَّةُ مِنْ خِدْمَةٍ، وَمَا الَّذِي سَيَتَغَيَّرُ لَهُ إِذَا مُوِّلَ الْمُقْتَرَحُ.
سَلْمَى: الْقَاعَتَانِ سَتُتِيحَانِ فَصْلَ الْمَجْمُوعَتَيْنِ وَاسْتِيعَابَ أَصْحَابِ الطَّلَبَاتِ الْمُؤَكَّدَةِ وَفْقَ خُطَّتِنَا. وَالْجَدْوَلُ الْمُقْتَرَحُ يَسْتَهْدِفُ بَدَايَةَ الْفَصْلِ الْقَادِمِ، لَكِنَّنِي لَا أَعُدُّ هَذَا الْمَوْعِدَ مَضْمُونًا قَبْلَ اعْتِمَادِ الْعَمَلِ.
فَارِسٌ: وَالْحَافِلَةُ لَا تَخْدِمُ الْعَامِلِينَ وَحْدَهُمْ؛ الْمَسَارُ الْمُقْتَرَحُ يَمُرُّ بِالْمَدْرَسَةِ أَيْضًا. قَدْ نُوَسِّعُ قُدْرَتَهَا عَلَى اسْتِقْبَالِ الْأَطْفَالِ، ثُمَّ نَتْرُكُ أُسَرَهُمْ تَجِدُ صُعُوبَةً فِي إِيصَالِهِمْ إِلَيْهَا.
نَبِيلٌ: وَبَعْضُ الْعَامِلِينَ فِي مَتَاجِرِنَا يَسْكُنُونَ الْحَيَّ الشَّرْقِيَّ. لِذَلِكَ لَا أَرَى إِنْفَاقَ الْمَالِ عَلَى الْحَافِلَةِ خَارِجَ مَصْلَحَةِ التُّجَّارِ. سُؤَالِي هُوَ: هَلْ يَشْمَلُ التَّقْدِيرُ مَوْعِدًا مُبَكِّرًا، أَمْ تَمْدِيدَ الْمَسَارِ فَقَطْ؟
مُنَى: الْعَرْضُ الْمُحَدَّثُ الَّذِي وَصَلَ أَمْسِ يَشْمَلُ رِحْلَةً فِي السَّادِسَةِ وَالرُّبْعِ ضِمْنَ الْخَمْسِينَ أَلْفًا، دُونَ حَذْفِ الرِّحْلَاتِ الْحَالِيَّةِ. يَجِبُ إِرْفَاقُ هَذِهِ النُّسْخَةِ بِالتَّوْصِيَةِ، لِأَنَّ النُّسْخَةَ السَّابِقَةَ لَمْ تُوَضِّحْ ذَلِكَ.
سَلْمَى: إِذَنْ تَتَكَامَلُ الْخِدْمَتَانِ، وَلَا تَتَنَافَسَانِ عَلَى مُسْتَفِيدِينَ مُنْفَصِلِينَ تَمَامًا. مَعَ ذَلِكَ، سَأُرْفِقُ قَائِمَةَ الطَّلَبَاتِ بَعْدَ إِزَالَةِ التَّكْرَارِ، كَيْلَا يَبْقَى الرَّقْمُ الْأَوَّلُ أَسَاسًا لِتَبْرِيرِ الْإِنْفَاقِ.
فَارِسٌ: وَأَقْتَرِحُ أَنْ نَتَحَقَّقَ مِنْ وَقْتِ الْوُصُولِ إِلَى الْمَحَطَّةِ، لَا مِنْ وَقْتِ الِانْطِلَاقِ فَقَطْ. فَالْرِّحْلَةُ الْمُبَكِّرَةُ لَنْ تَكُونَ مُفِيدَةً لِي إِذَا وَصَلْتُ بَعْدَ مُغَادَرَةِ الْقِطَارِ الْمُنَاسِبِ لِعَمَلِي.
نَبِيلٌ: أَفْهَمُ الْمَنْطِقَ، لَكِنَّ تَأْجِيلَ الْمَكْتَبِ قَدْ يُفْهَمُ كَتَجَاهُلٍ لِلْمَحَالِّ. أُرِيدُ تَسْجِيلَ أَسْبَابِ الْقَرَارِ وَمَوْعِدِ مُرَاجَعَتِهِ، وَمُعَالَجَةَ مَا يُمْكِنُ تَغْيِيرُهُ الْآنَ فِي الْخِدْمَةِ الْقَائِمَةِ.
مُنَى: أَقْتَرِحُ تَخْصِيصَ السَّبْعِينَ أَلْفًا لِلْمَدْرَسَةِ وَالْخَمْسِينَ لِلنَّقْلِ، وَتَأْجِيلَ الْمَبْنَى الْإِدَارِيِّ إِلَى مُرَاجَعَةِ الْمِيزَانِيَّةِ الْمُقْبِلَةِ. هَذِهِ تَوْصِيَةٌ لِلْمَجْلِسِ، وَالْمَبَالِغُ لَا تُصْرَفُ بِمُجَرَّدِ اتِّفَاقِنَا فِي هَذَا اللِّقَاءِ.
سَلْمَى: هَلْ يَسْتَطِيعُ الْمَكْتَبُ الْحَالِيُّ تَغْيِيرَ بَعْضِ سَاعَاتِهِ؟ أَسْأَلُ عَنْ إِعَادَةِ تَوْزِيعِ الْوَقْتِ، لَا عَنْ تَكْلِيفِ الْمُوَظَّفِينَ بِعَمَلٍ إِضَافِيٍّ مَجَّانِيٍّ. وَيَجِبُ أَنْ نَعْرِفَ أَيْضًا مَنْ سَيَفْقِدُ مَوْعِدًا يُنَاسِبُهُ.
فَارِسٌ: أُفَضِّلُ أَلَّا نُسَمِّيَ تَغْيِيرَ السَّاعَاتِ بَدِيلًا مُكَافِئًا لِلْمَكْتَبِ الْجَدِيدِ. سَيَبْقَى السَّفَرُ إِلَى الْمَرْكَزِ ضَرُورِيًّا، وَلَوْ أَصْبَحَ الْمَوْعِدُ أَنْسَبَ. هُوَ تَحْسِينٌ جُزْئِيٌّ يَسْتَحِقُّ التَّجْرِبَةَ مَعَ تَوْضِيحِ حُدُودِهِ.
نَبِيلٌ: يَوْمٌ وَاحِدٌ بَعْدَ الظُّهْرِ قَدْ يُسَاعِدُنَا. وَيُمْكِنُ تَوْضِيحُ الْمُرْفَقَاتِ الْمَطْلُوبَةِ قَبْلَ الزِّيَارَةِ، بِقَائِمَةٍ وَرَقِيَّةٍ يَأْخُذُهَا صَاحِبُ الطَّلَبِ. لَا أَزْعُمُ أَنَّ هَذَا يُغْنِي عَنِ الْمَكْتَبِ، لَكِنَّهُ يَسْتَجِيبُ لِبَعْضِ الشَّكَاوَى.
مُنَى: لَدَيْنَا مُوَافَقَةٌ مِنْ إِدَارَةِ الْمَكْتَبِ عَلَى تَجْرِبَةِ نَقْلِ سَاعَاتِ الْأَرْبِعَاءِ مِنَ الصَّبَاحِ إِلَى الْفَتْرَةِ مِنَ الرَّابِعَةِ حَتَّى السَّابِعَةِ مَسَاءً. تَبْقَى الْأَيَّامُ الْأُخْرَى صَبَاحِيَّةً، وَعَدَدُ سَاعَاتِ الْعَمَلِ نَفْسُهُ، وَالتَّجْرِبَةُ ثَمَانِيَةُ أَسَابِيعَ.
سَلْمَى: لِنُعْلِنْ التَّغْيِيرَ قَبْلَ بَدْئِهِ، وَلْنَجْمَعْ مُلَاحَظَاتِ مَنْ كَانُوا يَعْتَمِدُونَ عَلَى صَبَاحِ الْأَرْبِعَاءِ. نَجَاحُ الْمَوْعِدِ الْجَدِيدِ لِأَصْحَابِ الْمَحَالِّ لَا يَكْفِي إِذَا نَقَلْنَا الصُّعُوبَةَ إِلَى مُرَاجِعِينَ آخَرِينَ دُونَ أَنْ نَنْتَبِهَ.
فَارِسٌ: وَفِي تَقْيِيمِ النَّقْلِ، أُرِيدُ مَعْرِفَةَ مَنْ أَصْبَحَ قَادِرًا عَلَى الْوُصُولِ فِي مَوْعِدِهِ. كَثْرَةُ الرُّكُوبِ وَحْدَهَا لَا تُجِيبُ عَنْ ذَلِكَ؛ فَالشَّخْصُ نَفْسُهُ قَدْ يُحْسَبُ مَرَّتَيْنِ فِي رِحْلَتَيِ الذَّهَابِ وَالْعَوْدَةِ.
نَبِيلٌ: وَسَأَجْمَعُ بَيَانَاتٍ عَمَّا إِذَا كَانَتِ الْمُعَامَلَاتُ قَدِ اكْتَمَلَتْ بِزِيَارَاتٍ أَقَلَّ، مَعَ مُلَاحَظَاتِ مُرَاجِعِي الصَّبَاحِ. أُؤَيِّدُ تَوْصِيَةَ التَّمْوِيلِ الْآنَ، لِأَنَّ الْمُقَارَنَةَ أَصْبَحَتْ أَوْضَحَ، لَا لِأَنَّ حَاجَةَ الْمَحَالِّ إِلَى الْخِدْمَةِ اخْتَفَتْ.
مُنَى: سَيَتَضَمَّنُ الْمَحْضَرُ التَّخْصِيصَ الْمُقْتَرَحَ، وَتَصْحِيحَ الْأَعْدَادِ، وَتَجْرِبَةَ الْمَوَاعِيدِ، وَالْأَسْئِلَةَ الَّتِي لَمْ تُحْسَمْ. وَسَنُقَيِّمُ كُلَّ خِدْمَةٍ بَعْدَ ثَمَانِيَةِ أَسَابِيعَ مِنْ بَدْءِ تَغْيِيرِهَا، لَا فِي تَارِيخٍ وَاحِدٍ يَتَجَاهَلُ اخْتِلَافَ الْبِدَايَاتِ.
سَلْمَى: سَأُحَدِّثُ الطَّلَبَاتِ الْمُؤَكَّدَةَ قَبْلَ اجْتِمَاعِ الْمَجْلِسِ، وَسَأَشْرَحُ لِلْأُسَرِ أَنَّ الْجَدْوَلَ مَا زَالَ مُقْتَرَحًا. لَا أُرِيدُ أَنْ تَتَحَوَّلَ تَوْصِيَتُنَا إِلَى وَعْدٍ بِمَقَاعِدَ جَاهِزَةٍ فِي مَوْعِدٍ لَمْ يُعْتَمَدْ.
فَارِسٌ: وَسَأُرَاجِعُ جَدْوَلَ الْوُصُولِ مَعَ مُسْتَخْدِمِينَ يَبْدَأُونَ أَعْمَالَهُمْ فِي أَوْقَاتٍ مُخْتَلِفَةٍ. تَجْرِبَتِي تُظْهِرُ ثَغْرَةً، لَكِنَّهَا لَا تُمَثِّلُ كُلَّ الْمُتَنَقِّلِينَ. يَجِبُ أَنْ تَظْهَرَ هَذِهِ الْمُرَاجَعَةُ فِي الْمَلَفِّ قَبْلَ اعْتِمَادِ الْعَرْضِ.
نَبِيلٌ: سَأَشْرَحُ لِزُمَلَائِي لِمَاذَا أَيَّدْتُ تَوْصِيَةً لَا تُمَوِّلُ مَبْنَانَا هَذِهِ الْمَرَّةَ. أُرِيدُ أَنْ تُقْرَأَ مُوَافَقَتِي مَعَ سَبَبِ التَّأْجِيلِ وَمَوْعِدِ الْمُرَاجَعَةِ، لَا كَتَنَازُلٍ دَائِمٍ عَنْ حَقِّنَا فِي عَرْضِ الْحَاجَةِ.
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Muna: One hundred and twenty thousand dinars has been allocated to our town’s services plan. Our task is to recommend priorities to the council, not to distribute money equally among neighbourhoods. I want to begin with needs that current services no longer meet.
Salma: At the school, we teach two groups in one room, and we have received forty-eight registration applications for next term. I propose adding two rooms; continuing the current arrangement limits the activities we can offer the children.
Faris: I travel daily from the eastern neighbourhood to the railway station for work. Extending the bus route will not solve my problem if its first trip remains at half past seven; my work starts at seven.
Nabil: I run a shop in the town and am requesting a service counter for shop owners. We go to the central office between nine and twelve, leaving our shops at a time when we need to remain in them.
Muna: The two rooms cost seventy thousand, the bus fifty thousand, and the new office thirty thousand: one hundred and fifty thousand in total. Let us also correct the growth figure: five hundred homes have been approved, but only one hundred and eighty are currently occupied.
Salma: I need to correct my figure too: eight applications are duplicates, leaving forty separate applications. Some families already live in the town, so I am not presenting the whole number as a consequence of new residents moving here.
Faris: The survey saying bus demand is low was conducted at the station at midday. It did not include people who leave hours earlier, or people who abandoned the bus because its schedule does not suit them.
Nabil: I collected twenty complaints about repeated visits to the office. In seven, the cause was missing attachments, not distance. That does not eliminate the problem, but it means a new building will not address every aspect of it.
Muna: We cannot combine applications, complaints and passengers into one count and then choose the largest. Let us ask whom current arrangements exclude from a service, and what would change for them if the proposal were funded.
Salma: Under our plan, the two rooms would let us separate the groups and accommodate the confirmed applications. The proposed schedule targets the start of next term, but I do not consider that date guaranteed before the work is approved.
Faris: The bus does not serve workers alone; the proposed route also passes the school. We could expand the school’s capacity to admit children while leaving their families struggling to get them there.
Nabil: Some employees in our shops live in the eastern neighbourhood. I therefore do not see bus spending as unrelated to traders’ interests. My question is: does the estimate include an early trip, or only a route extension?
Muna: The updated offer received yesterday includes a quarter-past-six trip within the fifty thousand, without removing existing trips. We must attach this version to the recommendation because the previous version did not make that clear.
Salma: Then the two services complement one another and do not compete for entirely separate groups of beneficiaries. Still, I will attach the application list with duplicates removed so that the first figure does not remain the basis for justifying the expenditure.
Faris: I also suggest checking the arrival time at the station, not just the departure time. An early bus will not help me if I arrive after the train that suits my work has left.
Nabil: I understand the reasoning, but deferring the office may be read as ignoring shops. I want the reasons and review date recorded, and whatever can be changed now in the existing service addressed.
Muna: I propose allocating seventy thousand to the school and fifty thousand to transport, and deferring the administrative building until the next budget review. This is a recommendation to the council; money is not spent simply because we agree at this meeting.
Salma: Could the existing office change some of its hours? I mean redistributing time, not asking staff to do extra work for free. We also need to know who would lose a time slot that suits them.
Faris: I would prefer not to call changed hours an equivalent replacement for the new office. Travelling to the centre would remain necessary even if the time became more convenient. It is a partial improvement worth trying with its limits made clear.
Nabil: One afternoon a week might help us. The required attachments could also be explained before a visit through a printed checklist applicants can take away. I do not claim that replaces the office, but it responds to some complaints.
Muna: The office management has approved trying a shift of Wednesday’s hours from morning to four until seven in the evening. The other days remain in the morning, working hours remain the same, and the trial lasts eight weeks.
Salma: Let us announce the change before it begins and collect feedback from people who relied on Wednesday mornings. Success for shop owners is not enough if we transfer the difficulty to other visitors without noticing.
Faris: For transport evaluation, I want to know who can now arrive on time. High boarding counts alone do not answer that; the same person may be counted twice on outbound and return journeys.
Nabil: I will collect information on whether transactions are completed with fewer visits, alongside feedback from morning visitors. I support the funding recommendation now because the comparison has become clearer, not because shops’ need for service has disappeared.
Muna: The minutes will contain the proposed allocation, corrected figures, hours trial and unresolved questions. We will evaluate each service eight weeks after its change begins, not on a single date that ignores their different start dates.
Salma: I will update the confirmed applications before the council meeting and explain to families that the schedule is still proposed. I do not want our recommendation to become a promise of places ready on a date that has not been approved.
Faris: I will check the arrival schedule with users who start work at different times. My experience reveals a gap, but it does not represent every commuter. That review needs to appear in the file before the offer is approved.
Nabil: I will explain to my colleagues why I supported a recommendation that does not fund our building this time. I want my agreement read alongside the reason for deferral and the review date, not as permanently giving up our right to present the need.
02Useful words and expressions
| Arabic in the conversation | Meaning here |
|---|---|
| اقْتِرَاحُ الْأَوْلَوِيَّاتِ | recommending priorities |
| طَلَبَ تَسْجِيلٍ | a registration application |
| تَمْدِيدَ الْمَسَارِ | extending the route |
| الْمَسَاكِنُ الْمُعْتَمَدَةُ | the approved homes |
| ثَمَانِيَةُ طَلَبَاتٍ مُكَرَّرَةٌ | eight applications are duplicates |
| نَقْصَ مُرْفَقَاتٍ | missing attachments |
| مُسْتَفِيدِينَ مُنْفَصِلِينَ | separate beneficiaries |
| إِعَادَةِ تَوْزِيعِ الْوَقْتِ | redistributing time |
| بَدِيلًا مُكَافِئًا | an equivalent replacement |
| تَحْسِينٌ جُزْئِيٌّ | a partial improvement |
| التَّخْصِيصَ الْمُقْتَرَحَ | the proposed allocation |
| كَتَنَازُلٍ دَائِمٍ | as a permanent relinquishment |
03Check your understanding
Choose one answer for each question. Look back at the Arabic conversation for evidence. Open the English question support or a hint when you need help.
What to remember
- Correct duplicate applications and distinguish occupied homes from approved development before interpreting growth.
- Consider how school access, commuting and business needs overlap when allocating a limited budget.
- Evaluate changes for those who lose a useful service time as well as those who benefit, and keep recommendations distinct from approval.
Explore the Arabic in this conversation
Related grammar and vocabularyOpen Araqick guides connected to this conversation.
Because in Arabic: Give a Reason with Lianna
لِأَنَّ النُّسْخَةَ السَّابِقَةَ لَمْ تُوَضِّحْ ذَلِكَ
Use lianna to explain why an updated document must accompany a recommendation.
Lakinna and Lakin in Arabic: Two Patterns for But
لَكِنَّ الْمَأْهُولَ مِنْهَا الْآنَ مِئَةٌ وَثَمَانُونَ فَقَطْ
Use lakinna to contrast approved housing with the smaller number currently occupied.
Idha in Arabic: How to Say When and If
إِذَا وَصَلْتُ بَعْدَ مُغَادَرَةِ الْقِطَارِ الْمُنَاسِبِ لِعَمَلِي
Use idha to state the condition under which an early bus would still fail to meet a commuter’s need.
