Salma negotiates a remedy after a delayed table delivery disrupts her move and causes extra expense.
01Read the Arabic conversation
التَّفَاوُضُ عَلَى تَعْوِيضٍ عَنْ تَأَخُّرِ التَّوْصِيلِ
سَلْمَى: كَانَ تَوْصِيلُ الطَّاوِلَةِ مُقَرَّرًا يَوْمَ الْجُمُعَةِ، وَتَأَجَّلَ إِلَى الْاِثْنَيْنِ. هَذَا يُرْبِكُ خُطَّةَ اِنْتِقَالِي.
نَبِيلٌ: أَعْتَذِرُ عَنِ التَّأْخِيرِ. الطَّاوِلَةُ لَمْ تَصِلْ إِلَى مَخْزَنِنَا فِي الْمَوْعِدِ، وَأَقْرَبُ تَوْصِيلٍ مُتَاحٍ صَبَاحُ الْاِثْنَيْنِ.
سَلْمَى: دَفَعْتُ سِتِّينَ رِيَالًا إِضَافِيَّةً لِعَامِلٍ يَنْتَظِرُ الشُّحْنَةَ يَوْمَ الْجُمُعَةِ. الْمُشْكِلَةُ لَيْسَتْ مُجَرَّدَ تَغْيِيرٍ فِي التَّقْوِيمِ.
نَبِيلٌ: أَفْهَمُ أَنَّ التَّأْخِيرَ سَبَّبَ لَكِ تَكْلِفَةً فِعْلِيَّةً. أَسْتَطِيعُ رَدَّ رُسُومِ التَّوْصِيلِ، وَقِيمَتُهَا أَرْبَعُونَ رِيَالًا.
سَلْمَى: أُقَدِّرُ الْعَرْضَ، لَكِنَّهُ لَا يُغَطِّي تَكْلِفَةَ الْعَامِلِ، وَلَا يُوَفِّرُ طَاوِلَةً أَسْتَخْدِمُهَا حَتَّى يَوْمِ الْاِثْنَيْنِ.
نَبِيلٌ: يُمْكِنُنَا إِعَارَتُكِ طَاوِلَةً قَابِلَةً لِلطَّيِّ دُونَ رُسُومٍ، وَتَوْصِيلُهَا هَذَا الْمَسَاءَ. هَلْ تَحُلُّ الْمُشْكِلَةَ الْمُؤَقَّتَةَ؟
سَلْمَى: نَعَمْ، بِشَرْطِ أَنْ تُنَاسِبَ الْعَمَلَ. أَمَّا الْمَبْلَغُ الْإِضَافِيُّ، فَأَرْجُو أَنْ تُرَاجِعَ إِمْكَانَ تَعْوِيضِهِ أَيْضًا.
نَبِيلٌ: سَأَرْفَعُ الطَّلَبَ إِلَى الْمُدِيرِ؛ لِأَنَّ صَلَاحِيَّتِي تَقْتَصِرُ عَلَى رَدِّ رُسُومِ التَّوْصِيلِ. هَلْ لَدَيْكِ إِيصَالٌ لِلْعَامِلِ؟
سَلْمَى: نَعَمْ، سَأُرْسِلُهُ الْآنَ. أُرِيدُ تَعْوِيضَ مَا دَفَعْتُهُ بِسَبَبِ التَّأْخِيرِ، وَلَا أَطْلُبُ تَخْفِيضَ سِعْرِ الطَّاوِلَةِ.
نَبِيلٌ: وَصَلَ الْإِيصَالُ. سَأُرْسِلُهُ مَعَ وَصْفِ مَا حَدَثَ، وَأَعُودُ إِلَيْكِ بِرَدٍّ خِلَالَ سَاعَتَيْنِ.
سَلْمَى: هَلْ تَسْتَطِيعُ تَأْكِيدَ مَوْعِدِ الْاِثْنَيْنِ كِتَابِيًّا؟ لَا أُرِيدُ تَرْتِيبَ يَوْمِي عَلَى وَعْدٍ غَيْرِ مُحَدَّدٍ.
نَبِيلٌ: نَعَمْ، بَيْنَ التَّاسِعَةِ وَالْحَادِيَةَ عَشْرَةَ صَبَاحًا. سَنَتَّصِلُ بِكِ قَبْلَ الْوُصُولِ بِنِصْفِ سَاعَةٍ لِتَنْسِيقِ التَّسْلِيمِ.
سَلْمَى: وَمَتَى تَسْتَعِيدُونَ الطَّاوِلَةَ الْمُؤَقَّتَةَ؟ أُفَضِّلُ أَلَّا أَحْتَاجَ إِلَى مَوْعِدٍ ثَانٍ لِإِرْجَاعِهَا.
نَبِيلٌ: سَيَأْخُذُهَا الْفَرِيقُ عِنْدَ تَسْلِيمِ الطَّاوِلَةِ الْأَصْلِيَّةِ. وَسَأَذْكُرُ هَذَا التَّرْتِيبَ فِي التَّأْكِيدِ الْمَكْتُوبِ أَيْضًا.
سَلْمَى: وَإِذَا تَأَخَّرَ التَّوْصِيلُ مَرَّةً أُخْرَى، فَهَلْ يُمْكِنُنِي إِلْغَاءُ الطَّلَبِ؟ أَحْتَاجُ إِلَى مَعْرِفَةِ الْبَدِيلِ قَبْلَ الْمُوَافَقَةِ.
نَبِيلٌ: سَأَطْلُبُ تَأْكِيدَ هَذَا الْخِيَارِ مِنَ الْمُدِيرِ ضِمْنَ الْحَلِّ الْمَقْتَرَحِ. لَنْ أَعُدَّ سُؤَالَكِ إِلْغَاءً لِلطَّلَبِ.
سَلْمَى: شُكْرًا لَكَ. مَا زِلْتُ أُرِيدُ الطَّاوِلَةَ، لَكِنَّ قَبُولَ مَوْعِدٍ جَدِيدٍ يَحْتَاجُ إِلَى تَرْتِيبٍ وَاضِحٍ لِلْحَالَتَيْنِ.
نَبِيلٌ: وَافَقَ الْمُدِيرُ عَلَى تَعْوِيضِ السِّتِّينَ رِيَالًا بَعْدَ مُرَاجَعَةِ الْإِيصَالِ، مَعَ رَدِّ رُسُومِ التَّوْصِيلِ وَإِعَارَةِ الطَّاوِلَةِ.
سَلْمَى: هَذَا يُعَالِجُ التَّكْلِفَةَ وَالْحَاجَةَ الْمُؤَقَّتَةَ. وَمَاذَا عَنِ الْإِلْغَاءِ إِذَا لَمْ يَتِمَّ التَّوْصِيلُ فِي الْمَوْعِدِ الْجَدِيدِ؟
نَبِيلٌ: وَافَقَ عَلَيْهِ أَيْضًا: يُمْكِنُكِ حِينَئِذٍ إِلْغَاءُ الطَّلَبِ وَاسْتِرْدَادُ ثَمَنِ الطَّاوِلَةِ. أَرْسَلْتُ التَّفَاصِيلَ إِلَيْكِ كِتَابِيًّا.
سَلْمَى: قَرَأْتُ التَّأْكِيدَ وَأَقْبَلُ التَّرْتِيبَ. هَلْ سَيُعَادُ التَّعْوِيضُ وَرُسُومُ التَّوْصِيلِ إِلَى وَسِيلَةِ الدَّفْعِ نَفْسِهَا؟
نَبِيلٌ: نَعَمْ، سَنُرْسِلُ تَأْكِيدَ إِجْرَاءِ الرَّدِّ الْيَوْمَ، وَتَصِلُ الطَّاوِلَةُ الْمُؤَقَّتَةُ هَذَا الْمَسَاءَ وَفْقَ الْاِتِّفَاقِ.
Show English translationHide English translation
Salma: Table delivery was scheduled for Friday and postponed until Monday. This disrupts my moving plan.
Nabil: I apologise. The table did not reach our warehouse on time. The earliest available delivery is Monday morning.
Salma: I paid an extra 60 riyals for a worker to wait for Friday’s shipment. This is more than a calendar change.
Nabil: I understand the delay caused an actual expense. I can refund the delivery charge of 40 riyals.
Salma: I appreciate the offer, but it covers neither the worker’s expense nor a table to use until Monday.
Nabil: We can lend you a folding table free and deliver it this evening. Would that solve the temporary problem?
Salma: Yes, provided it suits working. As for the extra expense, please check whether it can also be reimbursed.
Nabil: I will refer the request to the manager because my authority is limited to delivery-charge refunds. Do you have the worker’s receipt?
Salma: Yes, I will send it now. I want reimbursement for the delay expense, not a lower table price.
Nabil: The receipt arrived. I will forward it with an account of what happened and respond within two hours.
Salma: Can you confirm Monday’s time in writing? I do not want to plan my day around a vague promise.
Nabil: Yes, between nine and eleven in the morning. We will call half an hour before arrival to coordinate delivery.
Salma: When will you collect the temporary table? I would prefer not to need another appointment to return it.
Nabil: The team will collect it when delivering the original table. I will include that in the written confirmation.
Salma: If delivery is delayed again, can I cancel? I need to know the alternative before agreeing.
Nabil: I will ask the manager to confirm that option in the proposed resolution. I will not treat your question as cancellation.
Salma: Thank you. I still want the table, but accepting a new time requires a clear arrangement for both possibilities.
Nabil: After reviewing the receipt, the manager approved the 60-riyal reimbursement, delivery-charge refund, and table loan.
Salma: That addresses the expense and temporary need. What about cancellation if delivery misses the new time?
Nabil: He approved that too: you can then cancel and receive the table-price refund. I sent you the details in writing.
Salma: I read the confirmation and accept. Will the reimbursement and delivery charge return to the same payment method?
Nabil: Yes, we will confirm processing the refund today. The temporary table will arrive this evening as agreed.
02Useful words and expressions
| Arabic in the conversation | Meaning here |
|---|---|
| يُرْبِكُ خُطَّةَ اِنْتِقَالِي | disrupts my moving plan |
| تَكْلِفَةً فِعْلِيَّةً | an actual expense |
| رَدِّ رُسُومِ التَّوْصِيلِ | refunding delivery charges |
| قَابِلَةً لِلطَّيِّ | folding |
| صَلَاحِيَّتِي تَقْتَصِرُ | my authority is limited |
| إِيصَالٌ | a receipt |
| وَعْدٍ غَيْرِ مُحَدَّدٍ | a vague promise |
| التَّأْكِيدِ الْمَكْتُوبِ | written confirmation |
| الْحَلِّ الْمَقْتَرَحِ | the proposed resolution |
| وَسِيلَةِ الدَّفْعِ نَفْسِهَا | the same payment method |
03Check your understanding
Choose one answer for each question. Look back at the Arabic conversation for evidence. Open the English question support or a hint when you need help.
What to remember
- Distinguish reimbursement, a delivery-fee refund, and a temporary solution.
- Confirm evidence, authority, timing, and fallback arrangements before accepting a remedy.
Explore the Arabic in this conversation
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