Nader’s room does not match his booking. He explains which features matter, compares two alternatives, and checks the details before accepting a replacement.
01Read the Arabic conversation
حَلُّ خَطَأٍ فِي غُرْفَةِ الْفُنْدُقِ
نَادِرٌ: عُذْرًا، صَعِدْتُ إِلَى غُرْفَتِي وَوَجَدْتُ أَنَّهَا لَا تُطَابِقُ الْوَصْفَ فِي تَأْكِيدِ الْحَجْزِ.
رَشَا: أَعْتَذِرُ عَنِ الْإِزْعَاجِ. مَا رَقْمُ الْغُرْفَةِ، وَمَا الِاخْتِلَافُ الَّذِي لَاحَظْتَهُ؟
نَادِرٌ: الْغُرْفَةُ رَقْمُ عِشْرِينَ. حَجَزْتُ سَرِيرَيْنِ مُنْفَصِلَيْنِ، لَكِنَّ فِيهَا سَرِيرًا كَبِيرًا وَاحِدًا فَقَطْ.
رَشَا: دَعْنِي أَرَ تَأْكِيدَكَ عَلَى الْهَاتِفِ. نَعَمْ، يَظْهَرُ هُنَا سَرِيرَانِ مُنْفَصِلَانِ وَغُرْفَةٌ خَلْفِيَّةٌ هَادِئَةٌ.
نَادِرٌ: وَغُرْفَتِي الْحَالِيَّةُ تُطِلُّ عَلَى الشَّارِعِ. أُسَافِرُ مَعَ أَخِي، وَلِذَلِكَ نَحْتَاجُ إِلَى سَرِيرَيْنِ.
رَشَا: أَرَى أَنَّنَا أَعْطَيْنَاكَ مِفْتَاحَ غُرْفَةٍ أُخْرَى بِالْخَطَأِ. سَأَبْحَثُ عَنْ حَلٍّ يُنَاسِبُ حَجْزَكَ.
نَادِرٌ: شُكْرًا. الْهُدُوءُ مُهِمٌّ أَيْضًا، لِأَنَّنَا سَنَخْرُجُ فِي الصَّبَاحِ الْبَاكِرِ وَنُرِيدُ النَّوْمَ مُبَكِّرًا.
رَشَا: لَدَيْنَا غُرْفَةٌ خَلْفِيَّةٌ بِسَرِيرَيْنِ فِي الطَّابِقِ الرَّابِعِ، لَكِنَّهَا تَحْتَاجُ إِلَى نِصْفِ سَاعَةٍ لِلتَّجْهِيزِ.
نَادِرٌ: وَهَلْ هُنَاكَ غُرْفَةٌ هَادِئَةٌ جَاهِزَةٌ الْآنَ؟ أَخِي يَنْتَظِرُ فِي الرَّدْهَةِ مَعَ الْحَقَائِبِ.
رَشَا: تُوجَدُ وَاحِدَةٌ فِي الطَّابِقِ الثَّالِثِ، لَكِنَّ فِيهَا سَرِيرًا كَبِيرًا وَاحِدًا، وَلَا يُمْكِنُ فَصْلُهُ.
نَادِرٌ: إِذَنْ نُفَضِّلُ انْتِظَارَ غُرْفَةِ الطَّابِقِ الرَّابِعِ. السَّرِيرَانِ الْمُنْفَصِلَانِ أَهَمُّ مِنَ الدُّخُولِ فَوْرًا.
رَشَا: حَسَنًا، سَأَحْجِزُهَا لَكُمَا. هِيَ بِالْمِسَاحَةِ نَفْسِهَا، وَلَنْ يَتَغَيَّرَ السِّعْرُ الْمُتَّفَقُ عَلَيْهِ.
نَادِرٌ: هَلْ تُطِلُّ عَلَى السَّاحَةِ الْخَلْفِيَّةِ فِعْلًا؟ أُرِيدُ أَنْ أَتَأَكَّدَ قَبْلَ نَقْلِ الْحَقَائِبِ.
رَشَا: نَعَمْ، وَهِيَ بَعِيدَةٌ عَنِ الْمِصْعَدِ أَيْضًا. يُمْكِنُكَ رُؤْيَتُهَا قَبْلَ أَنْ تَسْتَقِرَّ فِيهَا.
نَادِرٌ: هَذَا مُنَاسِبٌ. هَلْ نَتْرُكُ حَقَائِبَنَا فِي الرَّدْهَةِ أَثْنَاءَ الِانْتِظَارِ أَمْ فِي مَكَانٍ آخَرَ؟
رَشَا: يُمْكِنُنَا وَضْعُهَا فِي غُرْفَةِ الْأَمْتِعَةِ خَلْفَ الِاسْتِقْبَالِ، ثُمَّ نَقْلُهَا بَعْدَ مُوَافَقَتِكَ.
نَادِرٌ: مُمْتَازٌ. سَنَجْلِسُ فِي الْمَقْهَى بِجَانِبِ الْمَدْخَلِ. هَلْ تُخْبِرِينَنَا عِنْدَمَا تَكُونُ الْغُرْفَةُ جَاهِزَةً؟
رَشَا: بِالتَّأْكِيدِ. أَمَامَنَا نِصْفُ سَاعَةٍ تَقْرِيبًا، وَسَآتِي إِلَيْكُمَا بِالْمِفْتَاحِ بَعْدَ فَحْصِ الْغُرْفَةِ.
نَادِرٌ: شُكْرًا لَكِ. إِذَنْ سَنَنْتَقِلُ إِلَى غُرْفَةٍ خَلْفِيَّةٍ بِسَرِيرَيْنِ، مَعَ بَقَاءِ السِّعْرِ نَفْسِهِ.
رَشَا: صَحِيحٌ، وَسَأُحَدِّثُ رَقْمَ الْغُرْفَةِ فِي الْحَجْزِ. أَشْكُرُكَ عَلَى صَبْرِكَ وَوُضُوحِ طَلَبِكَ.
Show English translationHide English translation
Nader: Excuse me. I went up to my room and found that it does not match the description in the booking confirmation.
Rasha — receptionist: I am sorry for the inconvenience. What is the room number, and what difference did you notice?
Nader: It is room twenty. I booked two separate beds, but there is only one large bed in it.
Rasha — receptionist: Let me see your confirmation on your phone. Yes, it shows two separate beds and a quiet room at the back.
Nader: And my current room overlooks the street. I am travelling with my brother, so we need two beds.
Rasha — receptionist: I see that we gave you another room’s key by mistake. I will look for a solution that matches your booking.
Nader: Thank you. Quiet is also important because we will leave early in the morning and want to sleep early.
Rasha — receptionist: We have a room at the back with two beds on the fourth floor, but it needs half an hour to prepare.
Nader: Is there a quiet room ready now? My brother is waiting in the lobby with the bags.
Rasha — receptionist: There is one on the third floor, but it has one large bed that cannot be separated.
Nader: Then we would prefer to wait for the room on the fourth floor. Separate beds matter more than getting in immediately.
Rasha — receptionist: All right. I will reserve it for you both. It is the same size, and the agreed price will not change.
Nader: Does it actually overlook the courtyard at the back? I want to make sure before moving the bags.
Rasha — receptionist: Yes, and it is also far from the lift. You can see it before settling in.
Nader: That is suitable. Should we leave our bags in the lobby while waiting, or somewhere else?
Rasha — receptionist: We can put them in the luggage room behind reception, then move them after you approve the room.
Nader: Excellent. We will sit in the café beside the entrance. Will you let us know when the room is ready?
Rasha — receptionist: Certainly. It should be about half an hour, and I will bring you the key after checking the room.
Nader: Thank you. So we will move to a room at the back with two beds, at the same price.
Rasha — receptionist: Correct, and I will update the room number in the booking. Thank you for your patience and for explaining your request clearly.
02Useful words and expressions
| Arabic in the conversation | Meaning here |
|---|---|
| لَا تُطَابِقُ الْوَصْفَ | does not match the description |
| تَأْكِيدِ الْحَجْزِ | the booking confirmation |
| سَرِيرَيْنِ مُنْفَصِلَيْنِ | two separate beds |
| تُطِلُّ عَلَى الشَّارِعِ | overlooks the street |
| بِالْخَطَأِ | by mistake |
| لِلتَّجْهِيزِ | to prepare / for preparation |
| السِّعْرُ الْمُتَّفَقُ عَلَيْهِ | the agreed price |
| قَبْلَ نَقْلِ الْحَقَائِبِ | before moving the bags |
| بَعْدَ مُوَافَقَتِكَ | after your approval |
| عَلَى صَبْرِكَ | for your patience |
03Check your understanding
Choose one answer for each question. Look back at the Arabic conversation for evidence. Open the English question support or a hint when you need help.
What to remember
- Refer to the booking confirmation and distinguish essential features from preferences.
- Compare available alternatives, then recap the room features and agreed price.
Explore the Arabic in this conversation
Related grammar and vocabularyOpen Araqick guides connected to this conversation.
Because in Arabic: Give a Reason with Lianna
لِأَنَّنَا سَنَخْرُجُ فِي الصَّبَاحِ الْبَاكِرِ
Use because to connect a practical need with its reason.
Arabic Prepositions: In, On, Under and Next To
سَنَجْلِسُ فِي الْمَقْهَى بِجَانِبِ الْمَدْخَلِ
Describe a waiting place with beside or an item’s location with in.
Arabic Comparatives: Bigger Than and Better Than
السَّرِيرَانِ الْمُنْفَصِلَانِ أَهَمُّ مِنَ الدُّخُولِ فَوْرًا
State which priority matters more using a comparative with min.
