Hani stops using a rental bicycle after its chain slips. He describes the problem, compares replacements, and confirms the equipment and revised return time.
01Read the Arabic conversation
الْإِبْلَاغُ عَنْ عُطْلٍ فِي دَرَّاجَةٍ مُسْتَأْجَرَةٍ
هَانِي: اِسْتَأْجَرْتُ هَذِهِ الدَّرَّاجَةَ قَبْلَ نِصْفِ سَاعَةٍ، لَكِنَّنِي عُدْتُ بِسَبَبِ مُشْكِلَةٍ ظَهَرَتْ أَثْنَاءَ السَّيْرِ.
لِينَا: آسِفَةٌ لِحُدُوثِ ذَلِكَ. صِفْ لِي مَا حَدَثَ، وَهَلْ لَاحَظْتَ شَيْئًا غَيْرَ عَادِيٍّ قَبْلَهُ؟
هَانِي: سَمِعْتُ صَوْتًا مُتَقَطِّعًا، ثُمَّ انْزَلَقَتِ السِّلْسِلَةُ مَرَّتَيْنِ خِلَالَ خَمْسِ دَقَائِقَ عَلَى طَرِيقٍ مُسْتَوٍ.
لِينَا: هَلْ وَاصَلْتَ رُكُوبَهَا بَعْدَ ذَلِكَ، أَمْ أَنَّكَ تَوَقَّفْتَ وَعُدْتَ إِلَى الْمَحَلِّ مَشْيًا؟
هَانِي: تَوَقَّفْتُ وَمَشَيْتُ إِلَى هُنَا وَأَنَا أَدْفَعُهَا. لَمْ أُحَاوِلْ إِصْلَاحَهَا بِنَفْسِي، وَلَمْ أُصَبْ بِأَذًى.
لِينَا: جَيِّدٌ أَنَّكَ تَوَقَّفْتَ. سَنَتْرُكُهَا لِلْفَنِّيِّ لِيَفْحَصَهَا، وَسَأَبْحَثُ لَكَ عَنْ دَرَّاجَةٍ بَدِيلَةٍ مُنَاسِبَةٍ.
هَانِي: أَحْتَاجُ إِلَى هَيْكَلٍ صَغِيرٍ وَسَلَّةٍ أَمَامِيَّةٍ، لِأَنَّ مَعِي حَقِيبَةً صَغِيرَةً لِآلَةِ التَّصْوِيرِ.
لِينَا: لَدَيْنَا دَرَّاجَةٌ صَغِيرَةٌ بِدُونِ سَلَّةٍ، وَأُخْرَى أَكْبَرُ مِنْهَا بِسَلَّةٍ. أَيَّتُهُمَا تُنَاسِبُكَ أَكْثَرَ؟
هَانِي: الصَّغِيرَةُ أَسْهَلُ لِي، وَأُفَضِّلُهَا عَلَى الْكَبِيرَةِ. هَلْ يُمْكِنُ تَرْكِيبُ سَلَّةٍ عَلَيْهَا؟
لِينَا: نَعَمْ، لَدَيْنَا سَلَّةٌ تُنَاسِبُهَا. سَيُرَكِّبُهَا الْفَنِّيُّ وَيَفْحَصُ الدَّرَّاجَةَ قَبْلَ أَنْ تَأْخُذَهَا.
هَانِي: هَذَا حَلٌّ جَيِّدٌ. هَلْ سَيَتَغَيَّرُ الْمَبْلَغُ أَوْ وَقْتُ الْإِعَادَةِ بَعْدَ اسْتِبْدَالِ الدَّرَّاجَةِ؟
لِينَا: لَنْ نَطْلُبَ مَبْلَغًا إِضَافِيًّا. وَسَنُمَدِّدُ الْوَقْتَ نِصْفَ سَاعَةٍ لِتَعْوِيضِ الْوَقْتِ الَّذِي فَقَدْتَهُ.
هَانِي: كَانَ مَوْعِدُ الْإِعَادَةِ فِي الْحَادِيَةَ عَشْرَةَ. إِذَنْ أُعِيدُهَا فِي الْحَادِيَةَ عَشْرَةَ وَالنِّصْفِ، صَحِيحٌ؟
لِينَا: صَحِيحٌ، وَسَأَكْتُبُ الْمَوْعِدَ الْجَدِيدَ عَلَى الْإِيصَالِ. أَعِدْهَا إِلَى هَذَا الْمَحَلِّ، وَلَيْسَ إِلَى مَدْخَلِ الْحَدِيقَةِ.
هَانِي: فَهِمْتُ. خُطَّتِي هِيَ السَّيْرُ عَلَى الْمَسَارِ الْمُسْتَوِي فِي الْحَدِيقَةِ، ثُمَّ الْعَوْدَةُ إِلَى هُنَا.
لِينَا: اِنْتَهَى الْفَنِّيُّ مِنَ الْفَحْصِ وَتَرْكِيبِ السَّلَّةِ. هَذِهِ هِيَ الدَّرَّاجَةُ الْبَدِيلَةُ الَّتِي اتَّفَقْنَا عَلَيْهَا.
هَانِي: تَبْدُو مُنَاسِبَةً. أُرِيدُ التَّأَكُّدَ مِنِ ارْتِفَاعِ الْمَقْعَدِ وَسُهُولَةِ الْوُصُولِ إِلَى الْمِكْبَحَيْنِ قَبْلَ الْخُرُوجِ.
لِينَا: بِالتَّأْكِيدِ، سَيُسَاعِدُكَ الْفَنِّيُّ عَلَى ضَبْطِهَا. أَخْبِرْهُ إِذَا كَانَ الْمَقْعَدُ أَعْلَى مِمَّا يُنَاسِبُكَ.
هَانِي: أَصْبَحَ الْمَقْعَدُ مُنَاسِبًا بَعْدَ التَّعْدِيلِ. سَآخُذُ هَذِهِ الدَّرَّاجَةَ وَأُعِيدُهَا فِي الْمَوْعِدِ الْجَدِيدِ.
لِينَا: تَفَضَّلِ الْخُوذَةَ وَالْقُفْلَ وَالْإِيصَالَ الْمُحَدَّثَ. رَقْمُ الْمَحَلِّ عَلَيْهِ إِذَا احْتَجْتَ إِلَى التَّوَاصُلِ مَعَنَا.
Show English translationHide English translation
Hani: I rented this bicycle half an hour ago, but I have returned because a problem appeared while I was riding.
Lina — rental employee: I am sorry that happened. Describe what happened, and did you notice anything unusual beforehand?
Hani: I heard an intermittent noise, then the chain slipped twice within five minutes on a flat road.
Lina — rental employee: Did you continue riding it after that, or did you stop and walk back to the shop?
Hani: I stopped and walked here, pushing it. I did not try to repair it myself, and I was not hurt.
Lina — rental employee: It is good that you stopped. We will leave it for the technician to inspect, and I will find you a suitable replacement bicycle.
Hani: I need a small frame and a front basket because I have a small camera bag with me.
Lina — rental employee: We have a small bicycle without a basket and a larger one with a basket. Which would suit you better?
Hani: The small one is easier for me, and I prefer it to the large one. Could a basket be fitted to it?
Lina — rental employee: Yes, we have a basket that fits it. The technician will fit it and inspect the bicycle before you take it.
Hani: That is a good solution. Will the charge or return time change after replacing the bicycle?
Lina — rental employee: We will not ask for an additional payment. And we will extend the time by half an hour to make up for the time you lost.
Hani: The return time was eleven. So I return it at half past eleven, correct?
Lina — rental employee: Correct, and I will write the new time on the receipt. Return it to this shop, not to the park entrance.
Hani: I understand. My plan is to ride on the flat path in the park and then return here.
Lina — rental employee: The technician has finished the inspection and fitted the basket. This is the replacement bicycle we agreed on.
Hani: It looks suitable. I want to check the seat height and how easily I can reach both brakes before leaving.
Lina — rental employee: Certainly. The technician will help you adjust it. Tell him if the seat is higher than suits you.
Hani: The seat is suitable after the adjustment. I will take this bicycle and return it at the new time.
Lina — rental employee: Here are the helmet, lock, and updated receipt. The shop’s number is on it if you need to contact us.
02Useful words and expressions
| Arabic in the conversation | Meaning here |
|---|---|
| صَوْتًا مُتَقَطِّعًا | an intermittent noise |
| انْزَلَقَتِ السِّلْسِلَةُ | the chain slipped |
| طَرِيقٍ مُسْتَوٍ | a flat road |
| وَأَنَا أَدْفَعُهَا | while pushing it |
| لَمْ أُصَبْ بِأَذًى | I was not hurt |
| دَرَّاجَةٍ بَدِيلَةٍ | a replacement bicycle |
| هَيْكَلٍ صَغِيرٍ | a small frame |
| سَلَّةٍ أَمَامِيَّةٍ | a front basket |
| سَنُمَدِّدُ الْوَقْتَ | we will extend the time |
| الْإِيصَالَ الْمُحَدَّثَ | the updated receipt |
03Check your understanding
Choose one answer for each question. Look back at the Arabic conversation for evidence. Open the English question support or a hint when you need help.
What to remember
- Describe the fault and what you did after noticing it.
- Explain the replacement features you need and confirm any change to the return time.
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