Follow a job interview in which Samir connects reception experience to a new role. Notice how he supports his answers with a practical example and identifies a skill to improve.
01Read the Arabic conversation
الْإِجَابَةُ عَنْ أَسْئِلَةِ مُقَابَلَةِ عَمَلٍ
لَيْثٌ: أَهْلًا بِكَ يَا سَامِرُ. حَدِّثْنِي عَنْ عَمَلِكَ السَّابِقِ وَأَهَمِّ مَسْؤُولِيَّاتِكَ فِيهِ.
سَامِرٌ: عَمِلْتُ عَامَيْنِ فِي مَرْكَزٍ صَغِيرٍ لِلتَّدْرِيبِ، وَكُنْتُ مَسْؤُولًا عَنْ اِسْتِقْبَالِ الزُّوَّارِ.
لَيْثٌ: وَمَا الْمَهَامُّ الَّتِي كُنْتَ تَقُومُ بِهَا يَوْمِيًّا إِلَى جَانِبِ اسْتِقْبَالِهِمْ؟
سَامِرٌ: كُنْتُ أُسَجِّلُ أَسْمَاءَ الْمُشَارِكِينَ، وَأُرَاجِعُ اسْتِمَارَاتِهِمْ، وَأَرُدُّ عَلَى رَسَائِلِ الْبَرِيدِ الْإِلِكْتُرُونِيِّ.
لَيْثٌ: هَلْ تَسْتَطِيعُ أَنْ تَذْكُرَ مِثَالًا عَلَى مُشْكِلَةٍ سَاعَدْتَ فِي حَلِّهَا؟
سَامِرٌ: نَعَمْ، عَلَى سَبِيلِ الْمِثَالِ، كَانَ التَّسْجِيلُ يَتَأَخَّرُ أَحْيَانًا بِسَبَبِ الْبَيَانَاتِ النَّاقِصَةِ فِي الِاسْتِمَارَاتِ.
لَيْثٌ: كَيْفَ تَعَامَلْتَ مَعَ هَذِهِ الْمُشْكِلَةِ؟ وَهَلْ شَارَكْتَ حَلَّكَ مَعَ زُمَلَائِكَ؟
سَامِرٌ: أَعْدَدْتُ قَائِمَةً قَصِيرَةً لِمُرَاجَعَةِ الْأَسْمَاءِ وَأَرْقَامِ الْهَوَاتِفِ قَبْلَ حِفْظِ الْمِلَفِّ، وَشَرَحْتُهَا لِلْفَرِيقِ.
لَيْثٌ: وَمَا النَّتِيجَةُ الَّتِي لَاحَظْتَهَا بَعْدَ ذَلِكَ؟ أُرِيدُ أَنْ أَفْهَمَ فَائِدَةَ الْقَائِمَةِ.
سَامِرٌ: أَصْبَحَتِ الْمِلَفَّاتُ أَكْثَرَ وُضُوحًا، وَقَلَّتْ حَاجَتُنَا إِلَى الِاتِّصَالِ بِالْمُشَارِكِينَ لِطَلَبِ مَعْلُومَاتٍ نَاقِصَةٍ.
لَيْثٌ: فِي هَذِهِ الْوَظِيفَةِ، تَكْثُرُ الْمُكَالَمَاتُ وَطَلَبَاتُ الزُّوَّارِ. كَيْفَ تُرَتِّبُ عَمَلَكَ عِنْدَ الِانْشِغَالِ؟
سَامِرٌ: أُسَجِّلُ كُلَّ طَلَبٍ وَأَوْلَوِيَّتَهُ، ثُمَّ أَبْدَأُ بِالْعَاجِلِ وَأُبْلِغُ الْآخَرِينَ بِوَقْتِ الِانْتِظَارِ الْمُتَوَقَّعِ.
لَيْثٌ: لِمَاذَا تَرَى أَنَّ خِبْرَتَكَ السَّابِقَةَ مُنَاسِبَةٌ لِهَذِهِ الْوَظِيفَةِ فِي مَرْكَزِنَا؟
سَامِرٌ: لِأَنَّنِي مُعْتَادٌ عَلَى تَنْظِيمِ الْمَعْلُومَاتِ وَالتَّعَامُلِ مَعَ الزُّوَّارِ بِهُدُوءٍ، حَتَّى فِي الْأَيَّامِ الْمَشْغُولَةِ.
لَيْثٌ: نَسْتَخْدِمُ بَرْنَامَجًا خَاصًّا لِحَجْزِ الْمَوَاعِيدِ. هَلْ سَبَقَ لَكَ أَنْ تَعَامَلْتَ مَعَهُ؟
سَامِرٌ: لَا، لَكِنَّنِي تَعَلَّمْتُ بَرْنَامَجَ الْمَرْكَزِ السَّابِقِ بِالْمُمَارَسَةِ، وَأَسْتَطِيعُ تَعَلُّمَ هَذَا الْبَرْنَامَجِ مَعَ التَّدْرِيبِ.
لَيْثٌ: نُقَدِّمُ تَدْرِيبًا عَلَيْهِ. وَهَلْ هُنَاكَ مَهَارَةٌ أُخْرَى تَشْعُرُ أَنَّكَ بِحَاجَةٍ إِلَى تَحْسِينِهَا؟
سَامِرٌ: أُرِيدُ زِيَادَةَ سُرْعَةِ الْكِتَابَةِ عَلَى الْحَاسُوبِ، وَقَدْ بَدَأْتُ تَدْرِيبًا يَوْمِيًّا قَصِيرًا لِذَلِكَ.
لَيْثٌ: سُؤَالٌ أَخِيرٌ: إِذَا نَسِيَ زَائِرٌ وَثِيقَةً مَطْلُوبَةً لِلتَّسْجِيلِ، فَكَيْفَ تُسَاعِدُهُ؟
سَامِرٌ: أَشْرَحُ لَهُ الْمَطْلُوبَ بِهُدُوءٍ، وَأَكْتُبُ لَهُ قَائِمَةً بِالْوَثَائِقِ حَتَّى يَعُودَ مُسْتَعِدًّا.
Show English translationHide English translation
Layth: Welcome, Samir. Tell me about your previous job and your main responsibilities there.
Samir: I worked for two years at a small training centre and was responsible for welcoming visitors.
Layth: What tasks did you do daily besides welcoming them?
Samir: I used to register participants’ names, check their forms, and reply to emails.
Layth: Can you give an example of a problem you helped to solve?
Samir: Yes. For example, registration was sometimes delayed because of missing information on the forms.
Layth: How did you deal with that problem? Did you share your solution with your colleagues?
Samir: I prepared a short checklist for checking names and phone numbers before saving the file, and explained it to the team.
Layth: What result did you notice afterwards? I would like to understand how the checklist helped.
Samir: The files became clearer, and we had less need to call participants to request missing information.
Layth: This job involves many calls and requests from visitors. How do you organise your work when it is busy?
Samir: I record each request and its priority, then start with the urgent ones and tell the others the expected waiting time.
Layth: Why do you think your previous experience is relevant to this job at our centre?
Samir: Because I am used to organising information and dealing calmly with visitors, even on busy days.
Layth: We use a particular appointment booking program. Have you used it before?
Samir: No, but I learned the previous centre’s program through practice, and I can learn this one with training.
Layth: We provide training on it. Is there another skill that you feel you need to improve?
Samir: I want to increase my typing speed, and I have started a short daily exercise for that.
Layth: One final question: if a visitor forgets a document required for registration, how would you help him?
Samir: I would calmly explain what is needed and write him a list of the documents so that he can return prepared.
02Useful words and expressions
| Arabic in the conversation | Meaning here |
|---|---|
| مَسْؤُولًا عَنْ | responsible for |
| اسْتِمَارَاتِهِمْ | their forms |
| عَلَى سَبِيلِ الْمِثَالِ | for example |
| الْبَيَانَاتِ النَّاقِصَةِ | the missing information |
| قَائِمَةً قَصِيرَةً | a short checklist |
| حِفْظِ الْمِلَفِّ | saving the file |
| وَأَوْلَوِيَّتَهُ | and its priority |
| مُعْتَادٌ عَلَى | used to; accustomed to |
| بِحَاجَةٍ إِلَى | in need of |
| سُرْعَةِ الْكِتَابَةِ | typing speed |
03Check your understanding
Choose one answer for each question. Look back at the Arabic conversation for evidence. Open the English question support or a hint when you need help.
What to remember
- Support an interview answer with a task, an action and a concrete result.
- Connect previous experience to the new role while being clear about training needs.
Explore the Arabic in this conversation
Related grammar and vocabularyOpen Araqick guides connected to this conversation.
Arabic Past-Tense Endings: I Wrote, You Wrote and We Wrote
عَمِلْتُ عَامَيْنِ فِي مَرْكَزٍ صَغِيرٍ لِلتَّدْرِيبِ
Recognise the first-person past ending when Samir describes his previous work.
Kana in Arabic: Was and Were
كُنْتُ مَسْؤُولًا عَنْ اِسْتِقْبَالِ الزُّوَّارِ.
Review kuntu with an accusative description when explaining a previous state or responsibility.
Because in Arabic: Give a Reason with Lianna
لِأَنَّنِي مُعْتَادٌ عَلَى تَنْظِيمِ الْمَعْلُومَاتِ.
Use liannani to connect a reason to the speaker, as Samir does when explaining his suitability.
